Below you'll find detailed answers to the most frequently asked questions at Kar Kiya. If you can't find what you're looking for, reach out to Support.
Before making your first withdrawal on Kar Kiya, KYC (Know Your Customer) verification is mandatory. You only need to do this once. Follow the steps below to get it done:
You can play and make deposits without KYC verification, but withdrawals won't be available until it's completed.
Two-Step Verification (2FA) is the strongest protection available for your Kar Kiya account. Even if your password is compromised, no one can log in as long as 2FA is enabled.
Steps to activate:
This is important because Kar Kiya involves real financial transactions. A strong password combined with 2FA makes your account virtually impenetrable.
Kar Kiya offers two separate options – a temporary break and permanent deactivation.
Temporary Suspension (Cooling-Off):
Permanent Self-Exclusion:
Learn more Responsible Gaming View page.
Kar Kiya primarily features In Decimal Format odds are displayed — the format most familiar to Bangladeshi bettors. Some sections also offer European format.
How to read decimal odds — the easy way:
You can change the format in Settings. If you find the odds confusing, use the "Odds Calculator" on any game page.
Kar Kiya's settlement policy follows international standards. Different rules apply depending on the situation:
If the match is cancelled before it starts:
If the match is abandoned before a specified point after kick-off:
If the match is stopped after sufficient play:
In an accumulator bet, if one match is cancelled, that selection is counted as odds of 1.0 and the remaining matches are settled as normal.
Detailed Settlement Policy Terms & Conditions on the page.
The withdrawal process is straightforward and typically very fast. The only requirement is completing KYC beforehand.
Withdrawal steps:
Withdrawals made between midnight and 6:00 AM may be processed the following morning.
When you receive your winnings depends on the type of game:
Slots & Casino games (Mines, Fishing God, etc.):
Sports Betting (Pre-Match):
Live Betting:
Tournament or special prize:
If it takes more than 24 hours, contact Support. Including your Bet ID will help resolve the issue faster.
If you don't find your answer here, reach out via Live Chat or [email protected]to let us know.
Essential information for new and existing members
Thousands of Bangladeshi users log in to Kar Kiya every day, and they come with all kinds of questions. This FAQ page was created to give clear, detailed answers to exactly those questions. Every answer is written based on real user experience, in plain, straightforward language.
KYC verification is the most common question we receive from new Kar Kiya members. Many assume it's complicated, but in reality all you need to do is upload a photo of your NID and a selfie – it takes no more than 5 minutes. Once KYC is done, you never have to do it again and your withdrawal access is fully unlocked.
Withdrawals are the second most common topic our users ask about. Withdrawals via bKash and Nagad on Kar Kiya typically go through within 30 minutes. Eastern Bank transfers may take a little longer but are reliable. Most withdrawal issues are caused by incomplete KYC verification or a mobile number mismatch.
Security is another common concern. Kar Kiya uses 256-bit SSL encryption and requires OTP verification for every transaction. Enabling two-factor authentication (2FA) adds an extra layer of protection. Keep your mobile number up to date and never share your password with anyone.
Odds and betting can be confusing for new bettors. Kar Kiya displays odds in decimal format because it's the easiest to understand. Odds of 1.5 mean ৳50 profit on a ৳100 bet; odds of 2.0 mean you double your money — keeping this in mind makes decisions much simpler.
The FAQ is updated regularly. If you have a question that isn't covered, let our support team know – it will be added in the next update.
Kar Kiya's best features at a glance
Identity verification helps prevent fake accounts and fraud, keeping your winnings safe.
Withdrawals to bKash and Nagad are processed within 30 minutes, any time of the day or night.
Decimal odds show exactly how much you'll win at a glance. You can also change the format anytime from Settings.
Get your issue resolved in Bangla via Live Chat in as little as 5 minutes.
Payout timelines after a win are clearly stated upfront. No hidden surprises.
Take control of your gaming with tools like self-exclusion and deposit limits.
Register at Kar Kiya and enjoy a safe, fast, and exciting gaming experience.